Uh ohhh.. - Guild Wars Forums

Gunner2k5 · Sep 26, 2005, 07:41 PM // 19:41

My CD-Key that i got from Game Ltd. Was already in use. And now tehy wont refund my game. Dont suppose you ahve a way for this? I've asked for a new CD-Key. Ive even took teh recipt back to them. They still cant change it

I need wisdom!

melbo · Sep 26, 2005, 07:45 PM // 19:45

maybe try writing to Guild Wars support, they have to have a way to see who had the cd-key before or something.

That really sucks though :/

Gunner2k5 · Sep 26, 2005, 07:48 PM // 19:48

Tryed. Sent me an email saying its an invalid code

So im really annoyed.
What i dont get is that how is it invalid when it says its in use

Tactical-Dillusions · Sep 26, 2005, 07:49 PM // 19:49

Sounds like someone has a keygen and they just managed to pick yours out of the millions of combinations...the thing is, how many more do they have?!

Bad luck indeed.

melbo · Sep 26, 2005, 09:05 PM // 21:05

Hmm...do you have a scanner or digi cam? Maybe take a picture of the receipt & the guild wars case with the key on it and send that to the guild wars support. Explain that you bought the game from Games LTD, and tried to install it and it said you have an invalid key, and they won't refund your game. If you have the receipt with the date & time you bought it, hopefully Guild Wars support can put 2 and 2 together and realize someone must have keygen'ed the code.

Did you buy the game new or used? If you bought it new, and it doesn't work, there is NO reason for that company to not take it back. If GW support doesn't do anything about it, threaten to contact the BBB (Better Business Buearu...I can't spell that word for the life of me lol) if they don't fix your situation. From my experience, just mentioning the BBB has been enough to get my way with a horrible store.

Kamatsu · Sep 26, 2005, 09:44 PM // 21:44

When you got the game was the security card where the CD-Key is scratched off exposing the CD-Key? Or was the CD-Key still covered by the stuff you have to scratch off?

Because there are 2 possible issues here:

1. The CD-Key was uncovered when you bought it.

This means that someone at Game Ltd decided to try the game out and used the CD-Key from the box you bought to create an account and play the game. This means the copy they sold you could never ever be used by you since the CD-Key wa salready used in another account.

I know for a fact that staff at EB-Games Try out games all the times, and they sell the games they "tried" to the public. What their guidelines for games like Guild War's is I don't know. I don't know if Games Ltd does the same - but if the CD-Key was uncovered then I'd say that's the case.

If you bought the game new and they used it and they refuse to swap your game box with one that you can use then you need to start considering legal action - Take the action melbo mentioned. Tell them your going to the BBB or whatever government agency which deals with businesses and frued and such.. as what they did is fraudulant and they should be held accountable.

If you bought the game second-hand... then I'm afraid there's not much you can do about it except go and buy the game brand-new.

2. The CD-Key was still covered.

If you bought the game brand new and the CD-Key was still covered and had to be scratched off, but was unable to be used - your the sad victim of someone who's CD-Key generator worked and nabbed them your key. What you need to do is get in contact with ANet asap and talk to them. you bought the game legit and thus should have full use of the game and the person using your CD-Key never paid for the game.. I'm sure that as long as you have the receipt and can prove you bought the game then ANet will kill the other account and let you play.

Gunner2k5 · Sep 26, 2005, 09:54 PM // 21:54

Hmm ill try that. And it was unscratched. Then i must of fallen to the keygen

Man, i hate those cheapo bas.. people.. Well im getting this sorted out one way or another.

Gunner2k5 · Sep 27, 2005, 12:18 PM // 12:18

Nope, they could do anything. So im getting thsi sorted one way or another.

_necroangel_ · Sep 27, 2005, 12:26 PM // 12:26

Well...this may sound kinda dumb...And sometimes I make the same mistake and I'm sure you checked numerous times, but did you check to see if ya left anything out? Switched numbers around...I dunnoes..Just listen to them...They know what they are talking about

coolsti · Sep 27, 2005, 12:30 PM // 12:30

If it were me I would first contact Game Ltd. and insist on a new game. What they basically did was sell you a defective game, regardless of whether the license was guessed by a Key generator or not. I imagine it is a tough question who is responsible to refund your situation: Game Ltd. or Anet in this case, but if you can't get anywhere with Game Ltd. (hey, threaten to give them bad publicity) then sit hard on Anet. Like a previous poster said, you bought a legitimate game from a legitimate source, so Anet owes you a legitimate license key. Ask them what you need to send them to prove your case (proof of purchase, where purchased from, license key) and leave it up to them to investigate where in the world this license key was put in use.

Good luck!

FrogDevourer · Sep 27, 2005, 12:39 PM // 12:39

Sorry to hear you're having key issues. I hope you'll be able to solve your problem. Curiously, it's the first time I hear of such a keygen. The key decryption code is on the ANet server, so it cannot be duplicated. Trying all combinations with the 'create account' feature requires an insane amount of time, so if someone really found yours randomly, you are incredibly unlucky.

Just a few more words: don't ask for a free key on these boards. Ever.

melbo · Sep 27, 2005, 02:26 PM // 14:26

Quote:

Originally Posted by FrogDevourer

Sorry to hear you're having key issues. I hope you'll be able to solve your problem. Curiously, it's the first time I hear of such a keygen. The key decryption code is on the ANet server, so it cannot be duplicated. Trying all combinations with the 'create account' feature requires an insane amount of time, so if someone really found yours randomly, you are incredibly unlucky.

Just a few more words: don't ask for a free key on these boards. Ever.

But most keygens are made by looking at a couple cd-keys and finding some sort of pattern, then creating a program that creates a random key that fits into that pattern. If it's taken, then they just create another one and so on...chances are that the pattern they're using (sometimes just a number, letter (A-N), number (0-9), letter (O-Z), number (5-9)) is correct and there's a bunch of combos that can be used.

At least that's how I've been told they work. Since the number of 'valid' codes is so high, these people don't get caught or take forever to be caught since the chances of someone else getting that code are low.

Sadly, the only alternative to this is what Half-Life2 did with steam...which was a horrid pain in the butt

OP: Put some spice into it...do you have any really bitchy friends or parents? Ask them to do the work for you. LOL, sometimes it takes more than one trip while being loud in front of everyone else in the store to get your way. If you're too nice they'll step on you and ignore your problem...but if you're being loud and saying what happened in front of other customers in the store, they might appease you quicker. Aside from the BBB thing, that's the only thing I can think of. Good luck!

mm00re · Sep 27, 2005, 04:00 PM // 16:00

Are there any O's in the number? If so you may want to try a 0(zero) instead, most vendors do not use the letter "o" for that very reason.

Sep 26, 2005, 07:41 PM // 19:41	#1
Gunner2k5 Pre-Searing Cadet Join Date: Sep 2005	Uh ohhh.. My CD-Key that i got from Game Ltd. Was already in use. And now tehy wont refund my game. Dont suppose you ahve a way for this? I've asked for a new CD-Key. Ive even took teh recipt back to them. They still cant change it I need wisdom!

Sep 27, 2005, 12:39 PM // 12:39	#11
FrogDevourer on a GW break until C4 Join Date: Feb 2005 Location: In your shadow Guild: Servants of Fortuna	Sorry to hear you're having key issues. I hope you'll be able to solve your problem. Curiously, it's the first time I hear of such a keygen. The key decryption code is on the ANet server, so it cannot be duplicated. Trying all combinations with the 'create account' feature requires an insane amount of time, so if someone really found yours randomly, you are incredibly unlucky. Just a few more words: don't ask for a free key on these boards. Ever. __________________

Sep 26, 2005, 07:45 PM // 19:45	#2
melbo Frost Gate Guardian Join Date: Aug 2005 Location: New York Profession: E/Mo	maybe try writing to Guild Wars support, they have to have a way to see who had the cd-key before or something. That really sucks though :/

Sep 26, 2005, 07:48 PM // 19:48	#3
Gunner2k5 Pre-Searing Cadet Join Date: Sep 2005	Tryed. Sent me an email saying its an invalid code So im really annoyed. What i dont get is that how is it invalid when it says its in use

Sep 26, 2005, 07:49 PM // 19:49	#4
Tactical-Dillusions Desert Nomad Join Date: May 2005 Location: Grimsby, UK Profession: R/	Sounds like someone has a keygen and they just managed to pick yours out of the millions of combinations...the thing is, how many more do they have?! Bad luck indeed.

Sep 26, 2005, 09:05 PM // 21:05	#5
melbo Frost Gate Guardian Join Date: Aug 2005 Location: New York Profession: E/Mo	Hmm...do you have a scanner or digi cam? Maybe take a picture of the receipt & the guild wars case with the key on it and send that to the guild wars support. Explain that you bought the game from Games LTD, and tried to install it and it said you have an invalid key, and they won't refund your game. If you have the receipt with the date & time you bought it, hopefully Guild Wars support can put 2 and 2 together and realize someone must have keygen'ed the code. Did you buy the game new or used? If you bought it new, and it doesn't work, there is NO reason for that company to not take it back. If GW support doesn't do anything about it, threaten to contact the BBB (Better Business Buearu...I can't spell that word for the life of me lol) if they don't fix your situation. From my experience, just mentioning the BBB has been enough to get my way with a horrible store.

Sep 26, 2005, 09:44 PM // 21:44	#6
Kamatsu Moderator Join Date: May 2005 Location: Australia	When you got the game was the security card where the CD-Key is scratched off exposing the CD-Key? Or was the CD-Key still covered by the stuff you have to scratch off? Because there are 2 possible issues here: 1. The CD-Key was uncovered when you bought it. This means that someone at Game Ltd decided to try the game out and used the CD-Key from the box you bought to create an account and play the game. This means the copy they sold you could never ever be used by you since the CD-Key wa salready used in another account. I know for a fact that staff at EB-Games Try out games all the times, and they sell the games they "tried" to the public. What their guidelines for games like Guild War's is I don't know. I don't know if Games Ltd does the same - but if the CD-Key was uncovered then I'd say that's the case. If you bought the game new and they used it and they refuse to swap your game box with one that you can use then you need to start considering legal action - Take the action melbo mentioned. Tell them your going to the BBB or whatever government agency which deals with businesses and frued and such.. as what they did is fraudulant and they should be held accountable. If you bought the game second-hand... then I'm afraid there's not much you can do about it except go and buy the game brand-new. 2. The CD-Key was still covered. If you bought the game brand new and the CD-Key was still covered and had to be scratched off, but was unable to be used - your the sad victim of someone who's CD-Key generator worked and nabbed them your key. What you need to do is get in contact with ANet asap and talk to them. you bought the game legit and thus should have full use of the game and the person using your CD-Key never paid for the game.. I'm sure that as long as you have the receipt and can prove you bought the game then ANet will kill the other account and let you play.

Sep 26, 2005, 09:54 PM // 21:54	#7
Gunner2k5 Pre-Searing Cadet Join Date: Sep 2005	Hmm ill try that. And it was unscratched. Then i must of fallen to the keygen Man, i hate those cheapo bas.. people.. Well im getting this sorted out one way or another.

Sep 27, 2005, 12:18 PM // 12:18	#8
Gunner2k5 Pre-Searing Cadet Join Date: Sep 2005	Nope, they could do anything. So im getting thsi sorted one way or another.

Sep 27, 2005, 12:26 PM // 12:26	#9
_necroangel_ Frost Gate Guardian Join Date: Apr 2005 Location: Sin City Guild: Ecks Di (XD) Profession: W/N	Well...this may sound kinda dumb...And sometimes I make the same mistake and I'm sure you checked numerous times, but did you check to see if ya left anything out? Switched numbers around...I dunnoes..Just listen to them...They know what they are talking about

Sep 27, 2005, 12:30 PM // 12:30	#10
coolsti Wilds Pathfinder Join Date: Jul 2005 Location: Denmark	If it were me I would first contact Game Ltd. and insist on a new game. What they basically did was sell you a defective game, regardless of whether the license was guessed by a Key generator or not. I imagine it is a tough question who is responsible to refund your situation: Game Ltd. or Anet in this case, but if you can't get anywhere with Game Ltd. (hey, threaten to give them bad publicity) then sit hard on Anet. Like a previous poster said, you bought a legitimate game from a legitimate source, so Anet owes you a legitimate license key. Ask them what you need to send them to prove your case (proof of purchase, where purchased from, license key) and leave it up to them to investigate where in the world this license key was put in use. Good luck!

Sep 27, 2005, 04:00 PM // 16:00	#13
mm00re Frost Gate Guardian Join Date: May 2005 Location: In a van down by the river :) Guild: After Dark Club [REAL] Profession: W/Mo	Are there any O's in the number? If so you may want to try a 0(zero) instead, most vendors do not use the letter "o" for that very reason.